Terms and conditions

Introduction

This web page, along with the related documents mentioned herein, outlines the rules and stipulations that govern your access to and usage of our Jumpman website as found at url https://1win-us.com/ (the \"Website\") platform, as well as the conditions under which you can engage in gaming activities on our site (referred to as the 'Games'), set up an account, and utilize the Website or any of our offerings (which we collectively call our 'Services'). We encourage you to read through these terms and conditions thoroughly. before using the Website.

After you finish the signing-up procedure and by establishing an account at Heart of Casino, you consent to adhere to these terms and conditions. By merely visiting, browsing, or engaging in any way with the Website, you also accept these terms and conditions. Should you disagree with any of these stipulations, you will be unable to register or partake in any Games on the Website, nor will you be able to use our Services. Accessing and utilizing the Website is contingent upon these established terms and conditions. In this document, references to 'we', 'us', 'our', or the 'Company' pertain to Jumpman Gaming Limited and/or the Website. By registering on our site, you are entering into a legal agreement with Jumpman Gaming Limited, which holds

the appropriate licenses according to the laws applicable in the United Kingdom (for users living in the UK) and the State of Alderney. Heart of Casino is overseen by the UK Gambling Commission for

clients based in the UK, and the Alderney Gambling Control Commission for users outside the UK, enabling us to provide You bear the responsibility for declaring your winnings or any prizes as mandated by your local tax regulations or legal authority, and for any taxes applicable to these earnings. We do not offer guidance (for non UK customers).

matched to tax or legal inquiries. Customers seeking information on taxation and legal issues should consult All referenced time frames in this document are in GMT. If you are below the age of 18 or below the legal age for eGambling on the Website.

engaging in gambling in your local jurisdiction ('Underage'), you understand that we retain the authority to ask for age verification at any time. Engaging in gambling underage is strictly prohibited. You live in a jurisdiction where registration is not allowed, including but not limited to appropriate advisors.

nations such as Afghanistan, Albania, Algeria, Antigua, Armenia, Australia,

You may not use our Services if:

Azerbaijan, Bahrain, Belarus, Belgium, Bosnia, Brunei, Burkina Faso, Bulgaria, Cambodia, China, Croatia, Cyprus, the Czech Republic, the Democratic People's Republic of Korea, Denmark, Dubai, Estonia, France, Gibraltar, Greece, Haiti, criminal offence.
Herzegovina, Hong Kong, Hungary, India, Indonesia, Iran, Israel, Italy, Jamaica, Japan, Jordan, Kosovo, Latvia, Libya, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Myanmar, Nigeria, North Korea, Pakistan, Panama, the Republic of Ireland, Romania, Russia, the Russian Federation, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sudan, Syria, Taiwan, Thailand, the Bahamas, the Netherlands, Turkey, Uganda, Ukraine, the United States of America, and Vietnam (each considered a 'Non-Permitted', "By registering on the site and/or engaging with the Games, you declare and guarantee that: You are mentally competent and capable of making informed decisions regarding your gambling. You acknowledge the risk of financial loss associated with playing the Games and accept full responsibility for any losses incurred. Your utilization of our services is based solely on your own choice, judgment, and risk. In the event of any losses, you shall not hold claims against the Jurisdiction\").

Company, Brand Owner, or any affiliated companies within their respective corporate structures or their respective directors.

We reserve the right to reverse any transaction made to cards that have been responsibility for your own actions;
You are not Underage;
In case of any violation of these terms and conditions, we maintain the authority to You confirm to Jumpman Gaming Limited that all details provided during your registration process and any personal information shared later with Jumpman Gaming Limited related to your account is complete, precise, and not deceptive. You agree to notify Jumpman Gaming Limited of any In most instances, the RTP (return to player percentage) for each game is available in the support or information sections relating to the specific game. For additional game RTPs, please click officers or employees.

Kindly hold on while we take care of registering your account. registered in the playing account.

This document, along with any mentioned attachments, outlines right to withhold winnings.

the terms and conditions that govern your use of the the stipulations under which you are permitted to engage in games on the website – referred to as the \"Games,\" register an account, and access the website or any of our offerings (collectively termed as our \"Services\"). It’s important that you thoroughly review these terms and conditions. changes to such information by

After you finish signing up, by registering at Heart of Casino, you are agreeing to adhere to these terms and conditions. Additionally, your agreement to these terms will be established by accessing, navigating, or in any way utilizing the website. Should you disagree with these terms and here.

conditions, you will be unable to create an account or play any Games on the website or utilize our Services. Your access to and utilization

Privacy policy

of the website must comply with these terms and conditions of use. In this context, terms like “we,” “us,” “our,” or the (Bailiwick of Guernsey) Law, 2001.

We draw your attention to our privacy policy which describes how \"Company\" refer to Jumpman Gaming Limited and/or the site itself. By signing up on the site, you are forming a terms of our privacy policy.

contractual agreement with Jumpman Gaming Limited, which operates

Your Heart of Casino account

with the necessary licenses in accordance with the laws of the United Kingdom (for users based in the UK) and the State of Alderney. Heart of Casino is overseen by the UK Gambling Commission for UK residents, as well as the Alderney Gambling Control Commission for those outside the UK in terms of its operations. You bear the responsibility for declaring your winnings and/or prizes or making such declarations as dictated by your local laws or tax authorities, along with any resulting taxes. We do not offer guidance on tax or legal issues. Users seeking assistance regarding tax and legal matters should get in touch with All times noted in this document are presented in GMT. If you are younger than 18 years old or below the legal age for participating in gambling activities in your resident jurisdiction by you.

(referred to as \"Underage\"), you recognize that we retain the right to ask for age verification at any time. Engaging in gambling while underage is strictly forbidden. If you reside in a jurisdiction where registration is prohibited, including but not limited to Afghanistan, Albania, Algeria, Antigua, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Belgium, Bosnia, Brunei, Burkina Faso, Bulgaria, Cambodia, China, Croatia, Cyprus, responsibility.

the Czech Republic, Democratic People's Republic of Korea, Denmark, Dubai, Estonia, France, Gibraltar, Greece, Haiti, Herzegovina, Hong Kong, Hungary, India, Indonesia, Iran, reset your security details.

Israel, Italy, Jamaica, Japan, Jordan, Kosovo, Latvia, Libya, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Myanmar, Nigeria, North Korea, Pakistan, Panama, the Republic of Ireland, Romania, Russia, the Russian Federation, Commission.

Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sudan, Syria, Taiwan, Thailand, The Bahamas, The Netherlands, Turkey, Uganda, Ukraine, the United States of America, Vietnam (collectively referred to as \"Non-Permitted\"). By registering on the site and/or engaging in the Games, you affirm and assure that: You are mentally sound and capable of making decisions regarding your actions. You understand that there is a possibility of losing money while gambling through the Games, and you accept full responsibility be foundhere . We will keep a for any losses incurred. You acknowledge that your use of our services is

entirely at your own discretion and risk. Regarding your losses, you cannot make any claims against the proven.

Company, Brand Owner, or any other affiliated companies or their directors. We maintain the right to refund amounts to any card that has been If you violate any of the terms and conditions, we reserve the You affirm to Jumpman Gaming Limited that all information you have provided during registration and any additional

personal details shared with Jumpman Gaming Limited in relation to your account are complete, accurate, and not deceptive. You agree to notify Jumpman Gaming Limited about any In most instances, the RTP (return to player percentage) for each game is available in the information or help sections pertaining to the specific game. For information on RTPs of other games, please click Kindly hold on as we process your account registration. This webpage, along with the associated documents mentioned herein, outlines

the rules and regulations that govern your engagement with our services, including the criteria under which you may access and

participate in games available on the Website - referred to as the 'Games', create an account, and interact with the Website or any of our offerings (collectively known as our 'Services'). We encourage you to thoroughly review these rules and regulations. here.

By finalizing the registration procedure and registering with Heart of Casino, you signify your agreement to adhere to these rules and regulations. Accessing, navigating, or utilizing the Website implies your consent to comply with these stipulations as well. Should you disagree with any of these terms, you will be unable to register or partake in any Games on the Website, nor use our Services. Your access to and utilization of the Website is contingent upon these stipulated terms and conditions. Throughout this document, the terms 'we', 'us', 'our', or 'the Company' refer to Jumpman Gaming Limited and/or the Website. permitted.

By creating an account on the Website, you are entering into a

binding contract with Jumpman Gaming Limited, which holds a valid license under applicable laws in the United Kingdom (for customers residing in the UK) and the State of Alderney.

Heart of Casino operates under the supervision of the UK Gambling Commission for UK-based customers and the Alderney Gambling Control Commission for customers outside the UK, indicating our commitment to responsible operation. in this regard.

It is your responsibility to declare your winnings or prizes to your local tax authority or follow any legal requirements related to such reporting, including any applicable taxes. We do not provide guidance on tax or legal issues. Those seeking such advice should consult the appropriate professionals. All times cited in this document are presented in GMT time zone. If you are under 18 or below the legal gambling age in your jurisdiction ('Underage'), be aware that we maintain the right to request proof of age at any time. Gambling while underage is strictly forbidden.

If you reside in a jurisdiction where registration is explicitly banned, such as (but not limited to) Afghanistan, Albania, Algeria, Antigua, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Belgium, Bosnia, Brunei, Burkina Faso, Bulgaria, Cambodia, China, Croatia, Cyprus, Czech Republic, North Korea, Denmark, Dubai, Estonia, France, Gibraltar, Greece, Haiti, Herzegovina, Hong Kong, Hungary, India, Indonesia, Iran, Israel, Italy, Jamaica, Japan, Jordan, Kosovo, Latvia, Libya, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Myanmar, Nigeria, North Korea, Pakistan, Panama, Republic of Ireland, Romania, Russia, Russian Federation, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sudan, Syria, Taiwan, Thailand, The Bahamas, The Netherlands, Turkey, Uganda, Ukraine, United States of America, Vietnam (collectively referred to as 'Non-Permitted', "By signing up on the website or participating in the Games, you confirm and assure that: You are mentally competent and have the capacity to make informed decisions. You fully understand that engaging in gambling through our Games carries a financial risk involving potential losses, and you acknowledge your to help.

Closing your account

responsibility for any such losses. Your decision to use our services is entirely at your own volition and risk. Concerning your losses, you forfeit any claims against the closure by Please note Company, Brand Owner, or any affiliate within their corporate structure, including their respective directors. We retain the authority to refund any transaction processed to a card that has been If you violate any of the terms and conditions, we reserve the applied at any time via our responsible gaming page.

right to take appropriate action. You confirm to Jumpman Gaming Limited that all details provided during your registration and any personal information subsequently submitted to Jumpman Gaming Limited regarding your account is thorough, correct, and not deceptive. You commit to notifying Jumpman Gaming Limited of any In most instances, the RTP (return to player percentage) for each game can be found within the dedicated information/help sections for each specific game. For return percentages of other games, please click \"Real Money\" indicates the funds that are available in your account, which means they can be withdrawn without any additional conditions or limitations. Jumpman Gaming Limited has officially registered with the Data Protection Office of Guernsey to ensure compliance with data protection regulations. these terms.

We are committed to safeguarding your personal data. By agreeing to these terms and conditions, you also confirm your understanding and acceptance of our practices. Our privacy policy is an integral part of these terms and conditions. During the account registration process, you will set up a unique username along with a password. This username and password will grant you access to our website and the services we provide. It's crucial to keep this information confidential to prevent unauthorized access. You are fully accountable for any deposits or losses that occur within your account. Please remember that we cannot be held responsible for any unauthorized access that happens due to compromised account details. If you suspect any unauthorized activity on your account, please notify us immediately. We are not liable for any loss or transactions resulting from actions taken after your username and password have been entered, as we will presume that this login was authorized. You bear the responsibility for all bets placed and other gaming-related transactions that happen when your login details are correctly entered. You're also responsible for ensuring the security of your username and password on your own devices or internet connections.

If your account details are 'hacked' due to malicious software or vulnerabilities in your computer, the responsibility for this situation lies with you. In case you forget your username or password, simply click on the link for forgotten passwords and follow the provided instructions. You will receive an email from us to facilitate the recovery process. Once your account is set up, we may request additional identification to perform the necessary identity checks required by the UK Gambling Commission and the Alderney Gambling Control Commission. You will need to provide identification documents to verify your age, identity, and current address, which should already correspond with the information you submitted during registration. This includes proof of your payment method and any other documents or evidence we find essential for confirming your account. period will equally be valid.

Bonus Policy

We reserve the right to ask for certified or notarized documents to authenticate your identity. By agreeing to these conditions, you permit us to verify your age, identity, and address.
Additionally, we may need further documentation to assess the source of your funds and wealth; further details about this process can be provided. We maintain a secure record of all identity verifications conducted. If any of your provided information cannot be verified, we reserve the authority to withhold any winnings and either suspend or terminate your account. Wheels, Mega Wheels)
Access to the Website is granted temporarily, and we maintain the right to restrict or suspend access to it, or close it permanently. In such cases, provided all due diligence checks are completed, your remaining Real Money balance will be refunded in full. The identification details you share with us upon registration will be shared with authorized credit reference agencies to validate your identity and card information. By submitting your identification, you consent to the processing, usage, recording, and disclosure of your personal data related to your registration. must email us
To keep your information current, we may periodically conduct re-verification checks. As mandated by our license, we are required to inform clients about the handling of funds held on their behalf in the event of insolvency. More details are available. with the RTP for the game.
Jumpman Gaming Limited maintains customer funds in a dedicated client bank account, which is kept separate from company funds. However, customer balances are not protected in case of insolvency, meeting the UK Gambling Commission’s requirement for the segregation of these funds, labeled as Not Protected. Should the status regarding customer fund protection change, you will need to acknowledge such changes before engaging in any further gameplay. Casino welcome offer, please click here
You are permitted to have only one account per individual. \"Real Money\" signifies the funds that are maintained in your account, which you can withdraw freely without any conditions or limitations attached. Jumpman Gaming Limited is officially registered with the Data Protection Office of Guernsey to ensure compliance with the Data Protection regulations, through which we manage and safeguard your personal data. By agreeing to these terms and conditions, you acknowledge and accept our practices. been processed.
The privacy policy is integrated into these terms and conditions, complementing them. As part of the account registration process, you will set up a distinct username and password. This pair is essential for accessing our website and utilizing our services. It’s crucial to keep this information confidential and secure, as you are entirely responsible for any deposits or losses linked to your account. Please note that we cannot be held accountable for unauthorized access to your account by third parties. If you suspect any unusual activity, you must notify us immediately. We do not assume responsibility for any losses or transactions occurring with your account based on the entered username and password, as it will be considered that you provided this information. You bear full responsibility for all bets and gaming transactions associated with the correct entry of your username and password. Protecting this information is your responsibility at all times, especially on your personal devices or internet access points. upon completing registration.
If your username and password are compromised due to malware or viruses on your computer, the accountability lies with you. In case you forget your username or password, simply click on the forgotten password link and follow the provided guidance. You will receive an email from us to assist you in this process. After your registration, we may require additional identification documents as needed to conduct the necessary identity verification, in accordance with guidelines from the UK Gambling Commission and the Alderney Gambling Control. material for the offer.
We will request documents to verify your age, identity, and current address, which will align with the information you provided during registration. This may also include proof of your payment method or any other documentation we find essential to confirm your identity. Additionally, we have the right to ask for notarized documents to complete account verification. By agreeing to these terms and conditions, you allow us to establish your age, identity, and place of residence. We may also require documentation to perform a source of funds and wealth verification check, and more details on this process can be discussed with us regarding our record of identity checks. We reserve the right to hold any winnings and may suspend or terminate your account if we cannot validate any required information. Access to the website is granted temporarily, and we retain the authority to limit or suspend your access to the site or to shut it down permanently. In such cases, pending all regulatory checks, your remaining Real Money balance will be refunded in full. The identification details you provide during registration will be sent to authorized credit reference agencies for identity and card detail verification. By submitting your ID documents, you consent to our processing, usage, recording, and disclosure of your personal information related to your registration, which might be retained by us or those agencies.
To make sure that the details we have for you are always current, we may periodically repeat our verification checks. In line with our licensing responsibilities, we must inform customers about the status of the funds we hold in your account in case of insolvency. For additional information, please refer to our resources. Jumpman Gaming Limited keeps customer funds in a separate client bank account, distinct from company finances. Please be aware that customer balances are not protected in the event of insolvency, thus complying with the UK Gambling Commission's requirement for the segregation of customer funds at the level designated as Not Protected. Should there be any changes concerning customer funds protection, you will need to accept these changes before continuing any gaming activities. Only one account per individual is permitted. contact our customer support team.
"Real Money\" signifies the actual funds in your account that are eligible for withdrawal without any conditions or limitations. Jumpman Gaming Limited has officially registered with the Data Protection Office in Guernsey, adhering to the Data Protection regulations to ensure that we manage and safeguard your personal data effectively. By agreeing to these terms and conditions, you also consent to the privacy policy, which is an integral part of these terms. be re-credited to your account.
During the account registration process, you will select a distinctive username along with a password. This combination is essential for accessing our website and services. It is crucial to maintain the confidentiality and safety of this information. You carry the full responsibility for any deposits or potential losses incurred on your account. Please be aware that we do not assume liability for any unauthorized access to your account. Should you notice any suspicious activity, it is important that you notify us right away. We cannot be held responsible for any losses or transactions made using your account information if it has been correctly entered, as we will consider this as legitimate access. ago.
You are accountable for any bets and gaming activities conducted in relation to your account, provided your username and password have been entered as intended. Additionally, you must ensure the security of your login credentials on your computer or internet connection. If your username and password are compromised due to viruses or malware on your device, that is entirely your responsibility. If you find yourself unable to recall your username or password, simply click the ‘forgot password’ link and follow the provided steps. You will receive an email from us to assist you in resetting your credentials. After completing your registration, we may require you to submit additional identification to perform necessary identity verifications as mandated by the UK Gambling Commission and the Alderney Gambling Control Commission. play.
We will request documentation to verify your age, identity, and current residence, along with any proof of your payment method or other relevant documents we deem necessary to verify your account thoroughly. We also reserve the right to ask for certified or notarized documents for this purpose. By agreeing to these terms and conditions, you grant us permission to confirm your age, identity, and residence. Additionally, we may ask for documents to perform checks related to the source of your funds and wealth—further details on this matter can be provided upon request, ensuring a secure record of all identity confirmations conducted. We retain the authority to withhold any winnings and may suspend or close your account if we cannot validate any of the requested information. Access to the website is allowed temporarily, and we can impose restrictions or suspend your access or permanently close the website. In such cases, and once all due diligence assessments have been completed, any remaining Real Money in your account will be refunded in full. The identification details you submit during your registration will be shared with authorized credit reference agencies to verify your identity and payment card information. By providing this identification, you agree to our processing, recording, and disclosing your personal information linked to your registration. To keep the information we have about you up-to-date, we may periodically perform verification checks. It is required by our licensing obligations to inform customers about the status of funds held for you in the event of our insolvency. For more information, please see our policy. Jumpman Gaming Limited keeps customer funds in a client bank account, which is separate from the company's operational funds. However, customer balances are not protected if we face insolvency. This arrangement complies with the UK Gambling Commission’s requirements for the segregation of customer funds, which are not protected. Should there be any changes regarding the protection of customer funds, you will be required to accept those changes before engaging in further gameplay. You are permitted to have only one account per individual. It is important to log out after finishing your gaming session to prevent any unauthorized individuals from accessing your account. requirement of £10 X 65 + £100 = £750. If there is no You are responsible for ensuring that all your instructions regarding deposits and bets are accurate before you complete the submission process. We do not take responsibility for any errors you might make. We retain the right to cancel any winnings or cash-outs that arise from wins caused by a technical fault or an administrative mistake. A technical fault is defined as any failure in the systems that leads to an error during transaction processing, interrupting and rendering it unrecoverable.
Any unforeseen programming glitch or incorrect data validation that results in outcomes differing from what is expected will be treated as a technical fault for the purposes of this policy. Inactive Accounts: If you do not log into your account for a continuous duration of 12 months, it will be classified as an 'Inactive Account.' We will reach out to you via the contact details linked to your account prior to it being marked as inactive. Once your account is designated as inactive, we will temporarily suspend any real money balances left to ensure their security. Consequently, you may not be able to see your balance if you attempt to log in. A monthly administration fee of 5.00 GBP will be taken from the inactive account balance until the account either has no credit or the real money balance is reinstated after reactivation.
Your entitlement to any remaining real money balance will not change, and you can reach out to us anytime for balance restoration. Please note that you'll need to complete identity verification checks in some cases. If you have any inquiries concerning the above, feel free to contact our support team, who is ready to assist you. Should you decide to close your account, you have the opportunity to reopen it whenever you choose. Please note that closing your account should not be perceived as a responsible gaming measure or self-exclusion. If you aim to restrict access due to responsible gambling reasons, you should utilize the 'take a break' or 'self-exclude' features available. never be withdrawn.
The account closure will take effect 72 hours following confirmation from customer support that your request has been processed. If you log into your account before the closure is finalized, your request will be canceled. Players must reaffirm their intent to close the account if they log in during this 72-hour timeframe. You acknowledge that you will be responsible for any activities on your account during the time between notifying us and the official account closure. If your closure request pertains to responsible gambling, you should use the tools outlined in the Responsible Gambling section. Closing your account will render access to the games impossible unless you reach out to us. If you wish to reopen a closed account, you can do so by contacting us via email. Alternatively, you may request to reopen your account by receiving a link sent to your registered email. You can initiate this request by entering your login details on the homepage while your account is still closed. We will not be held accountable for any account closure requests that are not received. If you initiate a withdrawal and then choose to close your account, we will delay the account closure process until the withdrawal is completely finalized, and any transactions or bets made during that time will be processed accordingly. 'Free Spins' refers specifically to spins available on standard slot machines. Unless stated otherwise, the following conditions apply to all promotional offers and their mechanics, such as Mega Reel, Loot Chest, and Bonus. If you win 500 free spins, you'll automatically receive 50 spins immediately. To obtain the additional free spins, you need to follow the specified claims process. It's worth noting that winnings obtained from free spins on slot games are not guaranteed, as all spins are subject to the standard terms and conditions in place. Regarding the Welcome offer: for more details pertaining to Heart of, please check our dedicated section. You will not qualify for any promotions while there is a pending withdrawal (refer to the Banking Policy below for more details), and promotions will not be accessible once your withdrawal has been processed. It is important to log out once you complete your gaming session to prevent any unauthorized access to your account. You are accountable for ensuring that every instruction related to deposits and bets is accurate before you proceed with submission. We cannot accept any responsibility, nor will we be held liable for errors made on your part. We maintain the authority to annul any winnings or cash withdrawals that arise due to a technical fault or clerical error. A technical fault is defined as any breakdown of one or more systems that leads to an erroneous transaction processing, interrupting the standard operation in a way that cannot be recovered. Any unforeseen coding error or incorrect data verification that results in outputs differing from what is anticipated or required will be regarded as a technical fault for these interpretations. Inactive or Dormant Accounts: If you do not access your account for a continuous span of 12 months, it will be designated as an 'Inactive Account.' Before your account reaches this status, we will reach out to you using the contact information linked to your account. Once it is marked as Inactive, we will suspend the remaining real money balance for security purposes, ensuring its safety. As a result, you may find that your balance is not visible if you try to log in. Additionally, we will charge a monthly administration fee of £5.00 from the balance of the Inactive Account until it either has no credit left or the real money balance is reinstated following reactivation. permanently.
Your entitlement to any remaining real money balance will be preserved, and you can get in touch with us at any point to have your balance reinstated. Please be aware that this may require completing identity verification checks. Should you have questions about any of the mentioned information, feel free to contact our support team who will be more than willing to assist you. If you decide to terminate your account, you can request to reactivate it at any time. It is important to understand that closing your account does not serve as a responsible gaming measure nor is it considered a self-exclusion. To restrict access to the website for responsible gambling concerns, you must utilize the 'take a break' or 'self-exclude' options, which can be effectively navigated through our site. The closure process will begin 72 hours after you receive confirmation from customer support that your closure request has been recorded. If you log in before this period is over, your request for closure will be negated. Players must confirm once more their intent to close the account if they access it within the 72-hour timeframe. You acknowledge that you will remain liable for any activities on your account from the time you notify us to when the account is officially closed. If your closure intention is linked to responsible gambling, please apply the strategies outlined in the Responsible Gambling section for your benefit.
While closing your account will prevent you from playing Games, you will have the option to access them again by contacting us. An account that has been closed can be reopened if you reach out to us through email. You can also ask to have your account reopened by receiving a link sent to your registered email. This action can be initiated by entering your login details on the homepage while your account remains inactive. We cannot be held responsible for any account closure requests that may not be received. If you carry out a withdrawal and subsequently decide to close your account, we will ensure that the account remains open until the withdrawal process is fully completed, and it won't include any deposits or bets made within that timeframe. 'Free Spins' are defined as spins on standard slot games. Unless stated otherwise, the terms listed below are applicable to all promotional offers and special mechanics (with examples including but not limited to: Mega Reel, Loot Chest, Bonus). If you win 500 free spins, you will automatically receive 50 free spins right away. To claim the rest of your free spins, you must follow our specific instructions.
Any bonus winnings from free spins related to slot games are not guaranteed, as all spins are executed and credited according to the regulations. Regarding the Welcome offer, please refer to the details about Heart of. You will not be eligible for any promotions while a withdrawal is in process (for further information, review the Banking Policy below) and these promotions will not be available once your withdrawal has been finalized. It's important to log out after you finish your gaming session to guarantee that no unauthorized individuals can access your account. You are responsible for ensuring that all the details regarding deposits and bets are accurate before you finalize your submission. We do not assume balance.
any responsibility for errors you may make, nor will we be liable for them. We reserve the right to annul any winnings or cash-outs that result from enough Real Money to place the wager.
errors due to technical glitches or administrative oversights. A technical glitch is defined as a malfunction within any of the systems that disrupts the transaction process in such a way that it cannot be remedied. Any unexpected coding errors or invalid data validations jackpot slots.
that yield results different from what was intended will be recognized as a technical issue for these instances. Inactive Accounts: If you neglect to log in to your account
for a continuous period of twelve months, it will be marked as an 'Inactive Account.' Before this change withdrawal page of the website.
takes place, we will inform you through the contact details linked to your account. Once your account transitions to being inactive, we will temporarily suspend any remaining real money balance for security purposes to protect your funds. As a result, you may notice that your account balance is not visible if you try to log in. We will charge a monthly administrative fee of 5.00 GBP from your Inactive Account balance until the account balance drops to zero or you, or have been already claimed.
your real money balance is restored upon reactivation. Your rights to any remaining real money balance will still apply, and you can reach out to us at any time to restore your balance. This process may involve verifying your identity. If you have any
queries regarding any of this, please feel free to contact our support team, who are always eager to assist you. If you decide to close your account, you have the option to reopen it upon request whenever you choose. However, it’s important to note that closing an account is NOT a tool for responsible gaming and does NOT equate to self-exclusion. If you need to restrict your access to the website for responsible gambling reasons, you should utilize the 'take a break' or 'self-exclusion' features, which can be is no expiry of the offer.
configured accordingly. Such closure will take effect 72 hours after our customer support team confirms that your request has been received. If you log in to your account before it is closed, your closure request will be canceled. Players must confirm their intention to close their account again if they log in during this 72-hour period. You acknowledge that you remain accountable for any actions taken in your account from the time you notify us of your decision until the account is officially closed. If your closure request is motivated by responsible gambling concerns, you should utilize the resources mentioned in the Responsible Gambling section. Once your account is closed, you won't be able to play the Games, but you can regain access if you contact us. A closed account can be reopened whenever you reach out to us via email. You may also request to reopen your account by receiving a link sent to your accounts.
registered email address. This can be initiated by entering your login information on the homepage while your account is still closed. We are not responsible for any requests for account closure that go unreceived. Additionally, if you withdraw funds and then choose to close your account, we will only proceed with the account closure after the withdrawal has been fully processed, and any deposits or bets made during that 'Free Spins' refers to spins on standard slot games.
Unless stated otherwise, the following conditions apply to all sent out by unassociated 3^rdparties, as verified promotional offers and related mechanics (such as Mega Reel, Loot Chest, Bonus, etc.). If you are awarded 500 free spins, you will automatically receive 50 spins immediately. To obtain your remaining free spins, you must claim them. Winnings from free spins on slot games are not guaranteed, as all spins are executed and credited based on The Welcome offer: for details concerning Heart of You will not be eligible for any promotions while there is a pending withdrawal (refer to the Banking Policy described below), and these promotions will remain inaccessible once your withdrawal is finalized. When you opt for the no deposit free spins (in connection with card registration) offer, it's important to note that you will gain access to the advertised free spins only after completing your registration and adding a valid debit card to your account. In order to qualify for the free spins, you need to utilize the pop-up feature labeled 'Add a Card'.
Keep in mind that the free spins you can use on slot machines are limited to certain games that the company has selected. The specific games eligible for free spins will be detailed in the promotional marketing materials. If you win Amazon vouchers through promotions, they will be sent to the email associated with your account within a week. Please be aware that we cannot be held responsible if you do not receive the vouchers. It is your obligation to confirm that the email address linked to your account is both valid and accurate. Vouchers will not be reissued under any circumstances. When you make a deposit using the 'Quick deposit' or 'In-Game' deposit options, you will not automatically qualify to receive promotional offers such as bonuses or free spins.
To take advantage of any promotional offer that you qualify for, you must take the appropriate steps to claim it. Should you decide to close the promotional claim pop-up, that is your decision; however, do note that the promotion will no longer be accessible to you.
If you haven't logged into your account for over 7 days, any bonus balances and pending promotional offers will be removed. for the winnings / prizes to be valid.
Winnings generated from Free Spins will be added to your account as 'Bonus' funds. Due to limits on maximum winnings, it’s possible that you won’t receive the total number of spins that were initially presented as available. The following rules apply to any bonus funds accrued through the site, unless specified otherwise in the detailed terms and conditions for individual promotions. communication.

Banking Policy

By accepting these terms and conditions, you agree to wager 65 times the bonus amount received, plus any additional wagering requirements, before you're eligible to withdraw funds. GBP.

If you choose to withdraw your funds before meeting the wagering criteria, you will lose any remaining bonus funds and any promotional offers that are still outstanding.

For instance, if you win a bonus of £10 from free spins while your wagering requirement stands at £100, it means that you need to wager a total of £650 before becoming eligible to cash out. Should there be any existing bonus in your account or associated wagering conditions, the wagering requirement will be calculated as £10 times 65, which equals £650.

You can deposit using:

Visa Debit
MasterCard Debit
Maestro
Paysafe Card
Only wagers placed with bonus funds contribute towards completing the wagering requirement; wagers made with real money do not count at all. incur a £2.50 transaction fee.
PayPal
Neteller
Skrill

You may withdraw your real money balance, as per the Banking Policy outlined below, but you cannot withdraw bonus funds until certain conditions are met. is £10.

The maximum amount that can be converted to real money from bonus funds, for those who have made a deposit, is capped at the total of lifetime deposits (up to £250). For example, if you have earned £400 in bonus funds and have a lifetime deposit total of £50, then £50 will be transferred to your real money balance, while the rest of the bonus funds will be permanently forfeited. deposit(s) whatsoever.

Conversely, if your total bonus funds amount to £400 and your lifetime deposits are £250 or more (such as if your lifetime deposits equal £500), then £250 will be moved into your real money balance, and the remaining bonus amount will be cleared away. For those accounts that have yet to make a deposit, the highest bonus conversion permissible is £50. Thus, if you have gathered £400 in bonus funds after fulfilling the requirements, only £50 can be moved to your real money balance, with the rest being permanently eliminated.

Earnings that come from your bonus funds will contribute to your bonus balance. Once you have satisfied the wagering requirements (set at 65 times), any leftover bonus funds (up to a maximum of £250 based on lifetime deposits) will be transferred to your withdrawable real money balance. Winnings are allocated to the balance from which the wager was placed. For example, if in a combined bet you wager half with real money and half with bonus funds, any resulting winnings will be distributed based on the percentage represented in your original wager. As an illustration, if your total wager is £3, split evenly between £1.50 in real money and £1.50 in bonus funds, and you win £10, then £5 will be credited to each balance category. In all cases, real money will be prioritized for wagering before any bonus funds are utilized. When you opt for free spins that require no deposit (via card registration), please contact our customer support team. you will only get the advertised free spins after you have successfully registered and added a valid debit card to your account. To claim the

free spins, make sure to utilize the 'Add a Card' pop-up that appears.

- - It's essential to note that the free spins are only valid on selected slot
  - games determined by the company. The specific games eligible for free spins will be outlined in the related promotional material. If you win Amazon vouchers through promotional campaigns, they will be sent to the email address associated with your account within a week. Please

understand that we are not responsible for any vouchers that do not arrive. It point this error out to us.

is your duty to verify that your account's email address is accurate, as vouchers won't be resent for any reason whatsoever. Please note that you won't automatically get promotional offers (like bonuses or

free spins) when making deposits using the 'Quick deposit' or 'In-Game' options. If you want to take advantage of a promotional offer you might qualify for, please remember If you decide to close the promotional claim pop-up, that is entirely your choice, and you won’t be able to access the promotion again. Any bonus balance that's pending or promotional offers will be removed

from your account if you haven't logged in for more than seven days.
Earnings from Free Spins will be credited to your account as 'Bonus' money.
Due to imposed maximum win limits, you might not get all the spins displayed as available for use. registered card(s). The rules concerning all Bonus funds obtained on the site apply unless the specific promotional terms and conditions state otherwise. By accepting registered to your account.
these terms and conditions, you agree to wager 65 times the bonus amount you won plus any remaining wagering requirements before you can cash out your winnings. If you choose to withdraw before satisfying the wagering obligations, all remaining bonus

funds and any ongoing promotions will be forfeited. For example, if you earn a £10 bonus from free spins while needing to complete a £100 wagering requirement,

the overall wagering requirement will be computed as £10 multiplied by 65, which equals £650. Only bets made with bonus money contribute to meeting the wagering requirement; real money bets will not count. You are free to withdraw your Real (deposited) money balance (provided you adhere to the Banking Policy outlined below), but Bonus funds cannot be withdrawn. The highest amount (for accounts that have made a deposit) eligible to be converted into your Real Money (withdrawable) balance after satisfying the bonus wagering requirement corresponds to your total deposits (up to £250). For

instance, if you've accrued £400 in bonus funds after meeting the wagering criteria, but your

lifetime deposits total £50, then only £50 will transfer to your real money balance. The remainder of the bonus will be permanently discarded. In another example, if you have

Promo Games

- - accumulated £400 in bonus funds after fulfilling the wagering requirement, and your lifetime deposits are £250 or more (say they equal £500), then £250 will be credited to your real money balance. The excess bonus funds will be eliminated. For those without a deposit, the maximum bonus conversion is capped at £50. For example, if you have gathered bonus funds guaranteed.
  - of £400 once the wagering obligation is completed, then £50 will become part of your real money bankroll, and the displayed on the game.
  - remaining bonus funds will be permanently forfeited. Any winnings generated from your bonus balance will increase your bonus balance bankroll. After you have met the wagering requirements (65 times), the remaining bonus (capped at your lifetime deposits up to a maximum of £250) will be transitioned to your Real Money (withdrawable) bankroll. played for free.

Responsible Gambling

Self-imposed limits

Winnings will be credited from the balance used for the wager. If, in one transaction, you bet 50% with real money and 50% with bonus funds, any winnings will be allocated proportionally based on the original bet. For example, if contacting us via e-mail . We will seek you stake £3 in total (£1.50 in Real Money and £1.50 in Bonus balance) which results in a £10 win, £5 will be credited to each balance. Real Money funds will always be prioritized for wagering before any bonus funds. When you opt for a no deposit free spins offer that requires card registration, you will only be granted the mentioned free spins once you complete your registration and link a valid debit card. To obtain these free spins, you need to interact with the 'Add a Card' pop-up. Free Spins on slot machines are limited to select games that have been determined by the company. The list of games eligible for free spins will be part of the specific promotional communication. support team.

Imposed limits and Restrictions

Amazon vouchers earned through promotional offers will be sent to the email address associated with your account within a week. We cannot be held accountable for any vouchers not received. You need to ensure that the email address linked to your account is accurate. Vouchers will not be reissued for any reason. It’s important to note that you will not automatically gain promotional offers (such as bonuses or free spins) if you use the 'Quick deposit' or 'In-Game' deposit methods. If you want to claim the promotional offer for which you qualify, please active.

be aware that if you close the promotional claim pop-up, that is your decision, and the promotion will not be accessible again. Any bonus balance or pending promotions will be forfeited from your account if you have not logged in for more than 7 days. Any winnings obtained from Free Spins will be added to your account as 'Bonus' funds. Please keep in mind that due to maximum winning limits, you might not receive all of the spins that are initially shown as remaining. The following terms apply to all Bonus funds obtained through the website, unless different conditions are explicitly stated for a specific promotion. By agreeing to these terms and conditions, you confirm that you will need to wager 65 times the bonus amount earned plus any other required wagering balance before you can cash out. If you choose to withdraw your funds before meeting the wagering criteria, you will lose all remaining bonus priority.

Self-exclusion

money and pending promotions. For instance, if you earn a £10 bonus from free spins and your current wagering so by sending an e-mail to us with requirement stands at £100, this will necessitate a wagering calculation of £10 x 65 = £650. Only wagers made with bonus money contribute to meeting the wagering

requirements. Wagers made with Real Money do not count. You are allowed to withdraw your Real (deposited) funds (subject to the Banking Policy mentioned below); however, Bonus funds cannot be withdrawn. The maximum total amount (for accounts that have made a deposit) that can be converted to your Real Money (withdrawable) balance after meeting the bonus wagering checks.

requirement is equal to your total deposits (up to a maximum of £250). For example, if you have accumulated £400 in bonus funds after satisfying the wagering obligation and your total deposits amount to £50, then £50 will be transferred to your actual money account. The remaining bonus funds will be permanently removed. Similarly, if you have

accumulated £400 in bonus funds after fulfilling the wagering condition and your total deposits are £250 or more (for instance, if your total deposits reach £500), then £250 will be allocated to your actual money account. The leftover bonus amount will be deducted. For accounts that have not made a deposit, the highest bonus conversion allowed is £50. For example, if you have amassed £400 in bonus funds after meeting the wagering requirement, £50 will be transferred to your real money account. The remaining bonus sum will be permanently deleted. Profits made from your bonus balance will be added to the bonus bankroll. After the wagering requirements (65 times) have been fulfilled, the remaining bonus (up to the limit of total deposits, capped at £250) will be transferred to your Real Money (withdrawable) bankroll. Winnings will be credited to the balance from which the bet was made. If you place a single bet using 50% real money and 50% bonus funds, any potential winnings will be

allocated according to the percentage of the original bet. For example, if you place a total bet of £3 (£1.50 with real money and £1.50 with your bonus balance) closed. Please contact us via email if and win £10, it means £5 will be credited to each. Real Money funds will always be prioritized for wagering before any bonus funds.

Your bonus balance will only be utilized in instances where you have no other funds available. The games listed below do not count towards meeting the necessary requirements for wagering your bonus. operators you hold accounts with.

GAMSTOP

This includes all types of Blackjack, every variation of Roulette, as well as any other casino-style games or progressive jackpots. It's important to note that you cannot wager bonus funds on progressive jackpot slots, bingo, table games, or games played in a live casino setting. You can monitor how much of your wagering requirement remains on the designated section of the platform. visit: www.gamstop.co.uk/ . The The company has the authority to modify the terms of the wagering requirements associated with bonus credits as it sees fit. Any adjustments made will not affect the previously established wagering standards or bonuses that you have already received. If you prefer to permanently decline bonuses, you can easily do this by reaching out to the customer support team.

All promotional codes are only applicable on the day you receive the promotional message (valid until 23:59 on that same day) unless stated otherwise. This does not apply to welcome offers that do not require a code. permitted to use our website.

Offers and promotions sent to your inbox on the site can only be claimed by the specific account they are directed to, confirmed by the username and our internal records. If someone shares a device to access multiple accounts, the username in the message will indicate to whom the offer belongs and will not be accessible to the others. In the rare case that a promotional offer does not work as intended, we will investigate the issue and seek to find a solution. To assist us, please provide a copy of the offer communication, ensuring the date and time it was received are clearly displayed. We cannot take responsibility for any promotional messages that fail to meet our internal sending records. The name or email address of the sender does not guarantee the promotional content was genuinely sent by us; if you have any doubts, please contact our support team for confirmation. We are unable to process opt-outs for SMS and/or email marketing messages that were not sent by us or our approved affiliates, even if they come from the same sender name or email address.

We maintain the right to stop all bonuses and promotional offers from being credited to your account. However, any bonuses or free spins you have already acquired will still be honored. This measure may be implemented if we believe that you are excessively claiming bonus offers or for other responsible gambling reasons. You must claim all promotional prizes within a week of receiving the winning notification. To successfully claim prizes, your account needs to be active at that time. The minimum deposit required for any promotional offers is £10 unless a different amount is specified in the promotion directly.

The sole currency option available for deposits and withdrawals is GBP. You can link up to three payment cards to your account. All payment methods should be owned by the same individual listed on the Heart of Casino account. Deposits via Pay by Mobile can be made with amounts of £5, £10, or £20.

The smallest amount you can deposit in one transaction is £5. Please keep in mind that we are not a financial institution, so your deposits do not accrue any interest. All withdrawals will incur a transaction fee of £2.50. Thus, if you withdraw £100, the amount you will actually receive is £97.50. You have the right to withdraw your entire Real Money balance in one go. However, some withdrawal requests may require you to complete additional verification processes, including account activity assessments. Be aware that these verification steps might cause a minor delay in processing your withdrawal. During the withdrawal process, you will be informed of: your available withdrawable balance, and the remaining amount you need to wager before your bonus funds convert to real cash (with a maximum deposit limit of £250 for funded customers or £50 for those who haven't funded their accounts). If you notice that any amount is incorrectly added to your account, you must address this issue as soon as possible.

You will utilize your bonus balance only in situations where your main balance is depleted. The subsequent games listed do not help in meeting the criteria for the wagering rules: All versions of Blackjack, all types of Roulette,

and any other casino-style games, including progressive ones. When it comes to using bonus money, you cannot apply it to progressive jackpot slots, bingo, table games, or live dealer experiences. You can monitor your outstanding wagering obligations through the company retains the authority to modify the wagering websites.

terms associated with bonus funds at its own discretion. Any adjustments made will not affect any current wagering has put in place.”

obligations or bonuses previously offered to you. If you prefer to completely opt out of receiving bonuses, you can accomplish this by reaching out to our customer support team. All promotional codes are valid strictly on the day that the notification is dispatched (until 23:59 on that specific day), unless otherwise mentioned. This rule does not apply to the welcome offer, for which no code is required and there are specific inbox promotions and offers that are exclusive to the account they are directed to, validated by the username and registration information with us.

our internal sending logs. If the same device is used to access accounts belonging to different individuals, the username in the message clarifies which recipient the offer is meant for and it will not be claimable by others. In the rare case that a promotional offer experiences an error, website and forfeit any winnings.

we will investigate and propose a solution to the problem. We require a copy of the promotional communication indicating the date and time it was received. We cannot accept responsibility for any promotional messages sent based solely on our internal sending records. The sender’s name/email address registered with GAMSTOP.”

Take a Break

does not guarantee that the promotional message was indeed dispatched by us; if you're uncertain, please contact our

a)24 hours
b) One week
c)One month or
d)Any period up to a maximum of 6 weeks.

support team who will gladly confirm the authenticity of brand only.

the promotion. We are also unable to process following its conclusion.

Reality Check

opt-outs via SMS or email for promotional messages that have your gaming session began.

not originated from us or our authorized affiliates, even if they come from the same sender name/email address. We reserve the right to halt the issuance of bonuses transaction history or log out.

and promotional offers to your account. Nonetheless, any currently active bonuses or free spins on your account will stay valid. We may take this measure if we believe you are claiming bonus offers

too frequently or for responsible gambling considerations. gambling page.

Acceptable Use

Acceptable use of our Services

All promotional awards must be claimed within a week of the notification of winning being sent to you. detailed below.

You may not use our Services:

Your account needs to be active in order to claim prizes. The minimum deposit for all promotional offerings is set at £10 unless otherwise specified in the promotional
to unlawfully obtain winnings;
details. The only accepted currency for deposits and withdrawals is available funds in your account may accommodate up to three payment cards. information requested by us;
All payment methods must belong to, and be in the same name as,
the individual registered on the Heart of Casino account. Using Pay by Mobile. You can make deposits of £5, £10, and £20 via Pay by Mobile. The least amount you can deposit in a single transaction
is stipulated clearly. else to use your account;
We do not function as a financial entity, hence any deposits made into your account do not accrue any interest on the amounts. All withdrawals are subject to a charge of £2.50 per transaction. For instance, if you withdraw £100, you will receive £97.50. personal entertainment only;
You have the rightful and legal authority to withdraw your entire real money balance in one go. However, certain your account;
withdrawal requests may require additional verification processes and identity theft;
account checks to ensure compliance. If you have any inquiries about this, please be aware that, due to these checks, there could be a brief delay in processing your withdrawal. defeat the gambling systems

Keeping your account secure

When you initiate a withdrawal, you'll be informed of the following: The amount of withdrawable money currently available in your account. Your remaining wagering requirements before your bonus balance is converted into real money (with a lifetime deposit cap at £250 for funded customers or £50 for customers who have not funded). In case any amount is mistakenly added to your account, you are required to Your bonus balance will only be utilized when your regular balance is insufficient. The listed games do not count towards meeting the required playthrough. be reimbursed for any funds spent.

Parental Control

This includes all variants of Blackjack, Roulette, and other casino-style games or progressive formats. You will not be able to use bonus funds on progressive jackpot slots, bingo, table games, or live dealer games. You can monitor your remaining playthrough requirement on the designated platform. The company maintains the right to change the terms of the wagering requirements concerning bonus funds as it sees fit. Any adjustments made will not affect any ongoing wagering obligations, bonuses, or promotions that have already been provided to you. If you decide to permanently unsubscribe from bonuses, you can do so by reaching out to our customer support team. view:

All promo codes are applicable only on the date the notification is sent (valid until 23:59 of that day), unless stated otherwise in the communication. This does not include the welcome offer, as it does not require a code and is available automatically. account

Offers and promotions sent through the site’s inbox are only valid for the specific account they are addressed to, as confirmed by the username and our internal sending logs. If the same device is used to access multiple accounts, the username in the message specifies who the offer is meant for and won’t be redeemable by anyone else. In the rare event that a promotional offer doesn't work as intended, we will investigate the issue and provide a solution. In such cases, we will require a copy of the offer communication, clearly displaying the date and time it was received. We cannot be held liable for promotional content based on our internal records. The name/email of the sender does not guarantee that the promotional material was indeed provided by us; if you have any uncertainties, please contact our support team, who will gladly verify the legitimacy of the promotion. We are unable to handle opt-outs for SMS and/or email promotions that were not sent by us or our authorized affiliates, even if they come from the same name or email address. circumstances:

- - We reserve the right to stop crediting bonuses and promotional deals to your account. However, any existing bonuses or free spins you hold will still be valid. This may occur if we determine that you are claiming bonuses too frequently or for responsible gambling considerations. All promotional awards should be claimed within one week from the date you receive the winning notice. To claim prizes, your account has to be active. The minimum deposit required for any promotional offer is £10, unless specified otherwise in the promotion. The only currencies accepted for deposits and withdrawals are result.
  - You can link a maximum of three payment cards to your account. All payment methods must be registered to and bear the same name as the individual with a Heart of Casino account.
  - Through Pay by Mobile, you can make deposits of £5, £10, and £20. The least amount you can deposit in a single transaction is breached
  - Please note that we are not a financial institution, and therefore, no interest will be earned on any deposits made to your account. All withdrawal requests will incur a transaction fee of £2.50. For instance, if you withdraw £100, you will receive £97.50. You have the absolute right to withdraw your entire Real Money balance in one transaction. However, some withdrawal requests may require you to undergo additional due diligence, account activity checks, and verification processes. If you have any inquiries regarding this matter, please feel free to ask.
  - Be aware that these checks may result in a brief delay in processing your withdrawal. When you request a withdrawal, you will be informed of the following details: money laundering)
  - The amount of withdrawable funds currently in your account. The remaining amount you need to wager before your bonus balance turns into real money (with a maximum lifetime deposit limit of £250 for funded customers or £50 for those who haven't made a deposit). If any funds are mistakenly credited to your account, you are required to transactions).
  - Withdrawal payments will be processed within the typical banking timeframe, following the completion of the pending period.
  - Generally, it takes about 1 to 5 business days for the funds to reach your bank account after processing. documents
  - For your initial withdrawal with us, you'll need to verify your identity. You can submit the necessary documents anytime after you create your account. If you haven't already provided your ID, you'll be prompted to submit it during your withdrawal request. The usual documents required include:
  - A valid identification document like a passport or driving license. funded or used by a third party
  - You register more than one account
  - A utility bill no older than three months. We may ask for further documentation to confirm your identity, such as the front side of your ID. on your account.
  - If requested, please ensure you cover or mask the central 8 digits of your long card number. We might ask for proof of other payment methods as well. Non-Permitted Jurisdiction
  - There may be times when we require certified or notarized identification to process your withdrawal or verify your identity. website.
  - We maintain the authority to request the aforementioned ID documents to confirm your identity or to approve withdrawals whenever necessary. someone else to play on your account

Your withdrawal will be marked as 'pending' while we review and verify the submitted identification documentation. If the provided ID documents are not accepted, any pending withdrawals will revert to your balance within 48 hours. An email will be sent to inform you to submit new ID documents. It's your responsibility to ensure that the documents you upload fit the criteria established above and fall into the correct category. Submissions in the wrong category will be declined. Once all required ID documents have been verified, any pending withdrawals will be completed within a 24-hour timeframe. It is important to note that withdrawals cannot be directed to 'Pay by Mobile' accounts. You can receive your withdrawals to any of the cards linked to your account. If you need to remove any cards from your Heart of Casino account, it is your duty to notify us. Promotional offers could involve participating in games such as ‘Mega Reel’, ‘Mega Wheel’, ‘Bonus Wheel’, or ‘Loot Chest’. By agreeing to these terms, you understand that winning in these games relies on chance, and there’s no guarantee of winning a prize. The promotional games mentioned may be available to you at no charge, or you might have the option to pay a small fee.

For promotional games that are not free, they can have varying costs, and those fees will be deducted from your account balance. Prizes earned from these games will adhere to the same rules as if they were won from any other game. You have the ability to set your own deposit limits. These limits can be daily, weekly, or monthly, and can be configured via the Responsible Gambling page. As soon as we receive your request, we will implement these limits and send you a confirmation via email. You can also set a limit during your first deposit. While you can raise these limits, this will only be allowed after a cooling-off period of 24 hours. Please be aware that your deposit limits apply solely to this specific website and won’t extend to other accounts you may have with us. For limits on your other accounts, you need to either go to the respective website or reach out to our support team. accounts with us.

Following any engagement with you, or after a review of your account activity, we retain the right to suspend or completely revoke your access to all Jumpman gaming websites if we believe you are not managing your gambling activities appropriately or if you're at risk for gambling-related harm. This could involve imposing deposit limits, implementing account cooling-off periods, or restricting access to cashiers and games. You remain fully accountable for any actions taken on your account. In line with our customer affordability policies, we might apply a deposit threshold to your account proactively. This will limit how much you can deposit across all Jumpman Gaming platforms over a period of four weeks. By accepting these terms, you confirm your understanding of this process. Withdrawal payments will be processed within the standard banking timeframe once the waiting period has concluded. Generally, you can expect the funds to take between 1 and 5 business days to reach your bank account. To initiate your first withdrawal with us, you will need to verify your identity. You can submit the necessary documents at any point after you've created your account. If you haven't previously provided these documents, you'll be prompted to submit them when you request your withdrawal. Typically, the required identification includes: a valid ID, like a driving license or passport, and a recent utility bill that is no more than three months old. At our discretion, we may request additional documents to confirm your identity, such as the front side of your card. Please ensure that you BLOCK/COVER the middle eight digits of your card number if requested. We also reserve the right to verify other payment methods. In some cases, we may require notarized or certified identification documents in order to process your withdrawal or verify your age and identity. We maintain the right to request the aforementioned ID documents anytime to authenticate your account or approve withdrawals. Your withdrawal will show as 'pending' on your account during the time it takes to review and validate your identification documents. If the documents you provide are not accepted, then any pending withdrawals will be credited back to your account balance within 48 hours. You will receive an email advising you to submit updated identification documents. It’s essential that the documents you upload to our website fulfill the specified requirements and are categorized correctly. Any ID submitted incorrectly will be declined. Once all relevant ID documents are confirmed, any pending withdrawals will be processed within a day. Please note that withdrawals cannot be directed to 'Pay by Mobile'. You can have your withdrawals deposited into any of the cards linked to your account. It’s your responsibility to inform us if you wish to remove any cards from your Heart of Casino account. Promotional offers may include participation in games such as ‘Mega Reel’, ‘Mega Wheel’, ‘Bonus Wheel’, or ‘Loot Chest’. By agreeing to these terms and conditions, you acknowledge that these games are based on chance, meaning winning prizes isn't guaranteed. These promotional games might be available to you for free or may require a nominal fee, which can vary depending on the game. The amounts charged for playing non-free promotional games will be deducted from your balance. The rewards obtained from these games will be subject to the same conditions as standard transactions. You are entitled to impose limits on your deposits to manage your gambling activities. You can establish these limits on a daily, weekly, or monthly basis through the Responsible Gambling page, and these will be applied as soon as we receive and process your request. Confirmation of the new limits you set will be sent to you via email. You also have the option to set a limit when making your initial deposit. While you can increase your limits, be aware that this will take effect only after a 24-hour cooling-off period. Keep in mind that any deposit limits are applied specifically to your account on this website alone, and they won't impact any other accounts you may have that are managed by us. To set limits on those accounts, please visit the respective website or reach out to our support team. Following any engagement with you or after assessing your account's activity, we retain the right to suspend or permanently restrict your access to all Jumpman gaming platforms if we suspect that you may be struggling with your gambling or if we believe you could be at risk for gambling-related issues. This may involve enforcing deposit limits, implementing account cool-off periods, or even removing your ability to access cashiers and gameplay. Ultimately, you are fully responsible for all activities conducted on your account. As part of our customer affordability assessments, we may impose a proactive deposit threshold on your account, which will limit the total amount you can deposit across all Jumpman Gaming websites over a four-week duration. By agreeing to these terms, you recognize this policy. After the specified waiting period concludes, withdrawal payments will be processed in the usual banking timeframe. Typically, it may take between 1 to 5 business days for the funds to reflect in your bank account.

Complaints and disputes

To complete your initial withdrawal, you'll need to confirm your identity. You can submit the required documentation listed below at any point after you set up your account. If you haven't already provided these materials, you'll be prompted to do so when you initiate your withdrawal.

Common documents that may be needed include:

- - A legitimate form of identification, like a driver's license or passport. of the issue occurring; and
  - A current utility bill that has been issued within the past three months. team via

At our discretion, we might request additional documentation to confirm your identity, which could include a photo of the FRONT side of your identification.

- - If asked to provide it, please ensure to BLOCK/COVER UP the middle 8 digits of your long card number. Verification of additional payment methods may also be required. hours.
  - In certain situations, we might ask for notarized or certified identification documents to proceed with your withdrawal(s) or to confirm your age and identity. We hold the right to request the aforementioned identification materials to authenticate your account or to approve any withdrawal requests at any time.
  - Your withdrawal request will stay marked as 'pending' in your account while we assess and verify the ID documents you provided. If your identification fails to meet our criteria, any pending withdrawal amounts will be reverted to your account balance within 48 hours. You will receive an email directing you to submit updated identification documents.
  - It is your obligation to ensure that the documents you upload onto the website adhere to the criteria mentioned above and are classified correctly. Documents submitted under incorrect categories will be turned down. If all the necessary ID documents are approved, then any withdrawals pending will be processed within a period of 24 hours. Please note that withdrawals cannot be sent to an account labeled 'Pay by Mobile'. by the complaints team.

Withdrawals can be directed to any of the cards linked to your account. It's important that you inform us if there are any cards that need to be taken off your Heart of Casino account. Promotional offers may involve participating in games such as the ‘Mega Reel’, ‘Mega Wheel’, ‘Bonus Wheel’, or ‘Loot Chest’ (promo games). By agreeing to the terms and conditions, you acknowledge that these games are based on chance, meaning winning a reward is not guaranteed. the complaint as a dispute.

Stage 2 – Dispute Procedure:

You may receive offers to participate in these promo games either without charge or by paying a nominal fee, which can vary. Charges for participating in paid promo games will be deducted from your balance and can vary in amount. The prizes obtained from these games will be governed by the same terms as if they were won through regular gameplay.

- - You have the option to set personal limits on your deposits. These limits can be designated as daily, weekly, or monthly, and you may establish them by accessing the Responsible Gambling page. Once your request is received, we will act promptly on these limits, and you will receive an email confirming your new limits.
  - You also have the choice to establish a deposit limit when you make your first deposit. While you can increase these limits, this will only take effect after a cooling-off period of 24 hours.
  - Please be aware that your deposit limit is applied at the account level, specifically for this website. It will not extend to any other accounts you may possess that are managed by us. To implement limits on your other accounts, it is advisable to visit the relevant website or get in touch with our support. within 8 weeks of making the complaint.

In response to your interactions or following an assessment of your account activities, we reserve the right to suspend or permanently revoke your access to all Jumpman gaming websites if we believe you are not managing your gambling responsibilities effectively or if you may be at risk for gambling-related issues. Alternative Dispute Resolution (ADR).

This may include applying deposit limits, initiating account cool-offs, and restricting access to the cashier or gameplay. You are entirely responsible for all activities conducted while your account is active. In adherence to our customer affordability standards, we may proactively apply a deposit limit to your account. This will cap the amount you can deposit across all Jumpman Gaming websites over a span of four weeks. By accepting these terms and conditions, you understand this policy. Your account may have certain limits imposed, and it's important to understand that these limits, including the specific durations for which they apply, can change at any moment, either by becoming more lenient or stricter. By agreeing to these terms, you are taking full responsibility for any deposits made into your account. Keep in mind that any 'deposit limit' you apply will continue to be enforced.

If you feel that your gambling habits are becoming unmanageable, you have the right to remove yourself from the Games. You can specify how long you wish your account to remain inaccessible. To self-exclude, you can visit the responsible gambling section of our site. Keep in mind that once you opt for self-exclusion, it must last for at least six months. After this period, your account will still be locked unless you notify us that you wish to reopen it. and Jumpman Gaming, the operator.

During this exclusion period, we will not be able to grant you access to your account. If there's any Real Money balance left in your account, it will be refunded to you once all necessary verifications are complete. Once you choose to self-exclude, you will be unable to participate in any of our Games throughout the duration of your exclusion. This will apply to all accounts you hold with Jumpman Gaming within a 24-hour window. As a result, you won't be able to access or sign up for any of our sites until your exclusion period ends. If you apply for self-exclusion, you cannot create any new accounts with any Jumpman Gaming platform during this time. Should you violate the self-exclusion terms (including within the first 24 hours), we reserve the right to terminate any new account you create and forfeit any winnings associated with it. For more details on self-exclusion and cooling-off periods, please check our Responsible Gambling page. respect at

Once referred, the ADR entity will:

Implementing a self-exclusion means we will take measures to remove your information from our marketing lists within two days after receiving your request. We will also take reasonable actions to stop any marketing communications from reaching self-excluded customers as soon as possible.
After your chosen self-exclusion period ends, your account will remain in a locked state until you request its reopening. There will be a one-day cooling-off period before you can regain access.
If you decide to exclude yourself from gambling, we highly recommend doing this across any other online gaming sites you may use. determined.

Intellectual property

Jumpman Gaming collaborates with 'GAMSTOP', a service offered by The National Online Self-Exclusion Scheme Limited, which is accessible to all customers in the UK. For additional information, please refer to this service, which is tailored to help prevent you from logging into any online gambling sites that are part of the GAMSTOP network. If you register with the GAMSTOP scheme at a later date after joining us, we will take necessary steps to ensure that you cannot access your accounts or create new ones on our platforms. Our website interacts with GAMSTOP based on the registration details that you provided when signing up for the self-exclusion service. We do not have access to your personal information stored with GAMSTOP. You are responsible for making sure your personal details registered with GAMSTOP are accurate and current. We are not liable for any consequences of failing to keep this information updated. The GAMSTOP self-exclusion service will only restrict access to online gambling accounts tied to the information you supplied during registration. Therefore, we cannot be held accountable if you gain access or open new online accounts due to inaccurate or incomplete information. The GAMSTOP service aims to assist you in managing your online gambling responsibly. According to the 'Your Responsibility' section of GAMSTOP's terms of service: It's important to be aware that your account might have certain thresholds introduced, and these thresholds, along with the timelines for their implementation, could vary at any moment, either increasing or decreasing. When you agree to the terms and conditions, you are taking on complete accountability for any deposits made to your account. It’s essential to understand that any 'deposit limit' you have set for your account will remain effective. If you feel that your gambling habits are becoming unmanageable, you have the right to remove yourself from the Games, and you can specify the duration for which you want your account to be unavailable. To exclude yourself, you can simply visit the responsible gambling section of our website. Keep in mind that any self-exclusion must last at least six months. After the self-exclusion period is over, your account will stay deactivated until we receive your request to reopen it. During this exclusion, we cannot remove the blocks on access. Any balance of real money that remains in your account will be refunded to you as long as you complete the necessary verification process. While you are under self-exclusion, you will not have the ability to engage in any of our Games. This rule applies universally to all accounts you hold with Jumpman Gaming and becomes effective within 24 hours. During your self-exclusion, you will not be able to access or create any new accounts across our sites. If you choose to initiate a self-exclusion, you will not be allowed to establish a new account on any site operated by Jumpman Gaming during the specified duration. Should you violate the terms of your self-exclusion, including within the initial 24 hours, we reserve the right to terminate any new accounts you set up and forfeit any earnings associated with them. We encourage you to check our Responsible Gambling page for further information regarding the self-exclusion process and cooling-off periods. Once a self-exclusion is applied, we will promptly take steps to remove your contact information from our marketing databases within two days of your notification. We will also make reasonable efforts to ensure that no marketing communications are sent to customers who have self-excluded, as quickly as possible. After your self-exclusion period ends, your account will stay inactive until you decide to reactivate it. A cooling-off period of one day will be imposed before you can access your account again.

Our liability

If you opt to self-exclude, we highly recommend that you also apply this measure to any other online gaming accounts you may have. Jumpman Gaming is connected with the ‘GAMSTOP’ service, which is managed by The National Online Self-Exclusion Scheme Limited, available to all customers in the UK. This service is designed to help you avoid accessing any online gambling platforms that participate in this scheme. If you are enrolled in the GAMSTOP program, accessing these sites will be prohibited. Should you, at some point after registering successfully with us, choose to enroll in the ‘GAMSTOP’ program, we will make every effort to prevent you from accessing your current accounts or registering on any of our other websites. Our platform interacts with GAMSTOP using the registration information you provided, and we do not have access to your personal details held by GAMSTOP. You are entirely responsible for ensuring the accuracy of your personal information registered with GAMSTOP. To make sure your registration with GAMSTOP works effectively, we strongly advise you keep your data accurate and up to date. We cannot accept responsibility for any discrepancies due to outdated information. these terms and conditions.

The GAMSTOP self-exclusion program will only restrict you from accessing or opening gambling accounts that correspond with the details you submitted to GAMSTOP.

- - Thus, we cannot be held accountable for any failure to block your access to online accounts or for preventing the establishment of new online accounts if the information provided is incorrect, inconsistent, or incomplete. negligence;
  - The purpose of the GAMSTOP self-exclusion service is to help you manage your online gambling in a responsible manner, as outlined in the 'Your Responsibility' section of the GAMSTOP terms of service.
  - There may be certain restrictions imposed on your account, and it's important to understand that these limitations, along with the specific periods they apply, can be altered at any given moment, either by tightening or loosening them. By agreeing to these terms, you acknowledge that you take on full responsibility for any funds you deposit into your account. It is also essential to be aware that any deposit caps you set on your account will stay effective.

If you ever feel that your gambling habits are becoming unmanageable, you are entitled to take a step back and self-exclude from the Games. You have the right to specify how long you want your account to be blocked. You can also choose to self-exclude your account by accessing the responsible gambling section on our website. Such exclusions require a minimum commitment of 6 months. a reasonable time.

Once the exclusion period concludes, your account will remain inaccessible until you inform us of your desire to reopen it. During the exclusion, we will not be able to grant you access. Any remaining balance in your real money account will be returned to you once we've verified your information as needed. Choosing self-exclusion indicates that you will not be allowed to participate in any of our Games throughout the exclusion period. This policy will be implemented across all your accounts associated with Jumpman Gaming within 24 hours. Thus, you will be unable to log in to or create any accounts on our platforms as long as your exclusion is active. entitled.

Should you decide to self-exclude your account, it will not be possible for you to open any new accounts with any Jumpman Gaming site during the specified timeframe. If you disregard your self-exclusion (even within the initial 24 hours), we reserve the right to terminate any new account you establish with any Jumpman Gaming website and void any winnings. For additional details about self-exclusion or cooling-off periods, please refer to our Responsible Gambling page. When you request a self-exclusion, we will promptly take immediate action to remove your information from marketing databases within two days of receipt of your self-exclusion notification. We will also implement all feasible measures to ensure that self-excluded customers do not receive any marketing communications as soon as possible. At the conclusion of your self-exclusion period, your account will continue to be inaccessible until you explicitly indicate that you wish to reopen it. A cooling-off period of one day will be imposed before allowing access back to your account.

- - loss of income or revenue;
  - loss of business;
  - loss of contracts;
  - loss of anticipated savings;
  - loss of data, or
  - If you opt to self-exclude your account, we highly recommend that you extend this request across any other online gaming platforms. Jumpman Gaming is connected with the GAMSTOP service, which is managed by The National Online Self-Exclusion Scheme Limited. This service is accessible to all customers in the UK. For further details, please review the service that aims to help you prevent access to all gambling websites associated with this system. foreseeable;
  - If you are registered with GAMSTOP, you will not be permitted to access any of our sites. direct or indirect.

In the event you later join the GAMSTOP service after successfully registering with us, we (through GAMSTOP) will take appropriate action to restrict your access to our sites. Our website functions by communicating with GAMSTOP according to the registration data you provided when signing up for the self-exclusion service. We do not have access to your personal GAMSTOP details. You are solely accountable for any inaccuracies related to the information you registered with GAMSTOP. To ensure that your GAMSTOP registration remains effective, we strongly recommend that you verify and update your details with them as necessary. We cannot be held responsible if you neglect to maintain this information. The GAMSTOP service will only prevent you from accessing or creating online gambling accounts that correspond to the details you have shared with GAMSTOP. We will not be liable for any failure to stop access to your online accounts or for prohibiting the establishment of new accounts if inaccurate or incomplete information is provided to us and/or GAMSTOP. The aim of the GAMSTOP self-exclusion service is to aid you in managing your online gambling responsibly, as outlined in the 'Your Responsibility' clause of GAMSTOP's terms of service. for:

- - “It's important to recognize that self-exclusion through GAMSTOP is meant to assist you in regulating your online gambling activities. It is not designed to act as a substitute for self-control, and while it can be helpful, it is not fail-safe. We cannot promise that you will always be prevented from engaging in gambling activities. To maximize the effectiveness of your self-exclusion with GAMSTOP, it is crucial that you refrain from trying to bypass the exclusion protocols in place. If you manage to gamble despite these measures, we cannot be held responsible, either to you or to any other parties. Additionally, we will not assume liability if you access your existing accounts or create new ones while you are under self-exclusion, especially if external factors beyond our control impact the GAMSTOP systems. This includes situations where GAMSTOP's technology does not accurately or promptly recognize you, or if you unintentionally provide false or misleading information about your account. If we suspect or find out that you have violated the GAMSTOP terms by registering or continuing to use accounts while having an active GAMSTOP registration, we reserve the right to close any accounts you may have with Jumpman Gaming. “You commit to not attempting to create new gambling accounts, logging into your current accounts, or in any other way trying to bypass GAMSTOP's protocols for the entire duration of your self-exclusion. You alone are responsible for any efforts made to circumvent your exclusion. You can also reach out to our support team to request a ‘Take a break’ on your account for specified time frames. This action will temporarily restrict your ability to play at the sites you've requested. Your account will automatically be returned for gameplay after the designated break period. outside of our control);
  - The Reality Check feature serves as a reminder of how much time has passed since your last gaming session. This prompt will appear on your screen while you're logged in. means or ways not intended by us;
  - You'll have the choice to continue playing or view your gaming history. The reality check timer initiates when you place your first bet, and reminders will show up once the set time has elapsed, continuing at the intervals you selected.
  - To configure your reality check settings, kindly visit our responsible gaming page. Our Services should only be used for legal activities. You are expected to fully cooperate with any Company investigation regarding actions such as illegal activities or transactions (for instance, money laundering, terrorism financing, identity theft, or payment fraud) that may be applicable under the relevant laws. This can include providing false or misleading details about your identity, age, or location, or a refusal to give required information. If you operate multiple active accounts in our Services, if the account holder's identity does not match that of the financial or banking accounts related to it, or if you have permitted someone, whether intentionally or accidentally, to use your account. If you engage in collusion or cheating, or if you wager in a coordinated fashion with other users with similar selections to diminish losses. Our Services are designed for individual use only, and if we experience a 'chargeback' or 'return' notifications from your bank or deposit methods used on the platform. Engaging in any form of fraudulent conduct, such as the use of systems (including machines, computers, software, or automated tools like bots) created explicitly for manipulation, will not be tolerated. received from us;
  - To safeguard against unauthorized access to your account, please ensure that your username and password are kept confidential and secure. Always log out after playing, and if you suspect someone may have knowledge of your password, change it at once. It might also be helpful to take note of your account balances upon logging out as an extra precaution to ensure that your account remains secure from unauthorized access in your absence. It is your duty to maintain the confidentiality of your login details, and if anything happens to compromise your account, we cannot be held responsible.
  - We strive to prevent any underage gambling on our platform. In line with this, we offer help to our members in keeping their children away from gambling sites. “It’s important to understand that utilizing GAMSTOP for self-exclusion is designed to support your efforts in managing your online gambling activities. This system does not replace personal willpower, and while it aims to help, we cannot ensure it will always prevent you from accessing gambling platforms. Your self-exclusion through GAMSTOP will be more effective if you refrain from trying to bypass the restrictions put in place. We are not responsible to you or any third parties if you manage to continue gambling through our services. Furthermore, we cannot be held liable under any circumstances if you regain access to your online accounts or create new accounts while you are supposed to be excluded due to GAMSTOP’s limitations, especially if these events occur because of factors beyond our control. This includes scenarios where GAMSTOP’s systems fail to properly recognize you or if you provide information that is incorrect or misleading. control.

If we find out or become aware of any violation of the GAMSTOP terms (outlined below), such as registering or using existing accounts while your GAMSTOP registration is active, we reserve the right to terminate any accounts you hold with Jumpman Gaming. “You commit to not attempting to create new gambling accounts, logging into your existing accounts, or otherwise trying to circumvent GAMSTOP’s protections during your self-exclusion. You are fully responsible for any actions you undertake that may attempt to bypass this self-imposed restriction. You also have the option to reach out to customer support to request a ‘Take a break’ period on your account for specified durations: This will prevent you from playing during the selected timeframe. After this period, your account will automatically become available for gameplay. The Reality Check tool serves as a reminder of how long it has been since you last played. party payment service providers.

This reminder will show up on your screen while you browse the site. You will have the option to either continue playing or review your recent activity. The reality check timer will initiate as soon as you make your first wager. Once the designated time elapses, a reminder will appear and will continue to do so at the predefined time intervals. To configure your reality check settings, please visit our responsible gambling section. You are permitted to use our services solely for lawful purposes. You are expected to fully cooperate with any company inquiries into activities related to illegal actions or transactions (such as money laundering, terrorism financing, identity theft, or payment fraud) that may apply under the laws relevant to your circumstances; should you provide false or misleading information regarding your identity, age, or residence, or decline to provide appropriate documentation; if you maintain multiple active accounts for our services; if there is a discrepancy between the identity of the account holder and that of the linked financial or bank account, including debit cards; if you have knowingly allowed someone else access to your account, whether intentionally or not; relevant liability.

if you engage in collusion, cheating, or coordinated betting activities with others involving the same or similar selections to reduce losses. Our services are strictly for personal use on an individual basis and should not be shared; if we receive any chargebacks or return notifications via your bank or any payment method utilized on our platform; if you engage in any fraudulent behavior, including but not limited to; if we determine you have used or relied upon systems (including machines, computers, software, or any automated systems like bots) that are specifically engineered to exploit the platform. Limited.

Amendments

To protect your account from unauthorized access, please keep your username and password confidential and secure. Always log out after your gaming session, and if you suspect that someone else may have access to your password, change it right away. It may be prudent to note your balances upon logging out to ensure that nobody has accessed your account without your consent during your absence. You are responsible for securing your login information, and should your account be compromised, you will bear the consequences. typographical errors.

We take every measure possible to ensure that underage gambling does not occur on our platform. We also provide assistance to our members in preventing their children from accessing gambling-related websites. “It is important for you to recognize that using GAMSTOP for self-exclusion is meant to assist you in regulating your online gambling activities. This measure is not designed to replace personal determination, is not infallible, and we cannot ensure that it will always prevent your access to gambling platforms. Your self-exclusion through GAMSTOP will yield better results if you refrain from trying to bypass the restrictions set by GAMSTOP. If you manage to continue gambling on our website, we cannot be held responsible for any consequences. Additionally, we hold no liability in situations where you gain access to your online accounts or create new ones while under self-exclusion through GAMSTOP, particularly if such events arise due to factors beyond our reasonable control. This includes instances where GAMSTOP’s operating systems fail to accurately and promptly identify you, or if you submit incorrect or misleading account information. If we become aware that you have violated the terms established in the GAMSTOP agreement (as outlined below) by creating a new account or by using your existing accounts while having an active registration with GAMSTOP, we reserve the right to close any accounts you may have with Jumpman Gaming. “By agreeing to these terms, you commit to not trying to set up new gambling accounts, access any of your existing accounts, or find any other means to circumvent GAMSTOP’s measures while your self-exclusion is in effect. You hold full responsibility for any efforts you make to bypass the self-exclusion. You also have the option to reach out to support and request a ‘Take a break’ period on your account for specified lengths of time. This action will prevent you from engaging in gameplay during this chosen duration. After the requested break period, your account will automatically become accessible for gameplay again. The Reality Check feature reminds you of how long it has been since you engaged with the site. This update will display on your screen while you are logged in.

You will have the choice to continue gaming or examine your activity history. The reality check timer starts as soon as you place your first bet. The notification will show once your set time has ended and will keep appearing at your specified intervals. To configure your reality check, please visit our responsible gaming section. You are permitted to use our services solely for legal purposes. You must fully cooperate with any company-led investigations relating to activities that could be deemed illegal or transactions, such as money laundering, terrorism funding, identity theft, or payment fraud, in accordance with the laws relevant to your situation;

If you provide false or misleading information regarding your identity, age, or location, or if you refuse to furnish essential details; If you maintain more than one active account for the services; If the identity of the individual who registers an account does not match that of the financial account or debit card(s) associated with that account; If you grant permission (whether intentionally or by mistake) for someone else to use your account; If you engage in collusion, cheating, or if you coordinate your betting activities with other players to minimize losses by involving the same (or similar) selections. Our services are meant for personal and individual use only. If we receive any 'chargeback' or 'return' notifications through your bank or the deposit method utilized on your account; If you commit any type of fraudulent activity, such as manipulation of the system, or if it is determined that you have used or exploited any systems (including devices, programs, software, or other automated tools like bots) specifically created to gain an unfair advantage.

To guard against unauthorized access to your account, ensure that your username and password remain confidential. Always log out after you finish your gaming session, and if you suspect that someone might know your password, change it right away. You might consider recording your balances upon logging out to have a precautionary measure verifying no unauthorized access has occurred during your absence. It is your responsibility to safeguard your login information, and if your account is compromised, you will bear the consequences. We make every effort to prevent any instances of underage gambling on our platform. Consequently, we provide assistance to our members in efforts to keep their minors from engaging with gambling-related websites. The filtering software mentioned below is designed to help parents prevent their children from accessing websites or content that they would prefer to keep away from. permitted by law.

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Fraudulent or illicit behavior - Temporarily deactivating an account may be necessary in certain situations. In such cases, your funds may be inaccessible for you to use or withdraw for a limited time. This to buy and ‘confirm’ your purchase.

could encompass (but is not restricted to) any of the following scenarios: In the event that chargebacks occur. Please be aware that if a chargeback notification is received, we will put your your account.

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account on hold while we conduct our investigation and/or may choose to do so permanently. We may pursue legal action to recoup the funds associated with the chargeback and seek reimbursement for any costs incurred as a result. If you breach these terms and conditions and a third party has won money based on your gameplay, If we believe there is a risk to the security of your account or that of another individual, depending on the prize pattern in play.

Prizes

If we suspect that your account is being misused to manipulate the Website, or If you’re detected exploiting the system or engaging in unfair gameplay. If you are aware or suspect that your account has been used for any illegal or fraudulent activities (including but not limited to, If our payment processing partner or any third-party monitoring services have flagged cases of fraud occurring with another entity (not restricted to gambling, If you submit false registration details. If you provide inaccurate or misleading verification documents, If we observe an unusually high level of activity associated with your account, If we suspect that your account has been compromised, on a ticket.

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The name associated with your account does not match the name on the payment method utilized for transactions, If you access the Website from a location classified as a If we find you have committed these acts with another service or platform, If you have permitted (either knowingly or unknowingly) unauthorized access to your account,

Automatic voiding

We will strive to finalize any investigations and address the situation alongside the reasons for such a suspension as quickly as possible, considering any legal or regulatory obligations we may be bound by. However, while we conduct our investigations, we retain the right to maintain the suspension or, if deemed necessary, close the account at our discretion, render any winnings void, and revoke any remaining funds. Additionally, we will not be responsible for

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reimbursing any past deposits (payments) made. Each investigation is performed individually based on the specific circumstances. If you have participated in illegal activity, we are under no obligation to return any funds that may be in your account. Furthermore, we will notify the appropriate authorities, regulatory agencies, other online service providers, banks, electronic payment intermediaries, or other financial institutions regarding your identity and any suspected illegal, fraudulent, or unscrupulous behavior. You will be prohibited from creating any future

accounts. In addition, there may be additional circumstances that necessitate the suspension of your account. Again, we reserve the right to terminate the account, nullify any winnings, and confiscate any withdraw the funds.

remaining funds. Each of these investigations will also be handled on a case-by-case basis. For instance, this includes manipulating your game experience or engaging in any deceitful action related to: (i) bonus offers available on any of the websites owned or operated by us (such as setting up multiple identical accounts to harvest a welcome bonus repeatedly, depositing only during promotional periods, or creating multiple accounts across the network), (ii) our free getting a full house in 40 calls or less).

game promotions (for example, engaging exclusively in free games without utilizing other features), or (iii) recurrent behaviors involving deposit/cash out/redeposit solely intended to exploit the deposit-related bonus. (iv) taking advantage of

Malfunction

any loophole identified within the bonus conversion system to convert bonus amounts into real money before satisfying the wagering requirements articulated in these terms, (v) if you are caught engaging in cheating or if we conclude The following filtering tools are designed to help parents restrict

access to certain websites or content they prefer their children not to Suspending accounts due to cheating, illegal or dubious actions - In certain cases, we may find it necessary to put your account on hold. During such times, the funds from your account could be in temporarily inaccessible for both usage and withdrawal. This applies to any situations including (but not limited to) the following: In cases where chargebacks occur. Please be aware that if we get a notification about a chargeback, your account will be put on hold while we further investigate the matter, possibly on a players account.

long-term basis. We also reserve the right to initiate legal action to recover funds that have been charged back and pursue compensation for any related costs. If you violate our terms and conditions and another party has played and won using your funds, it could lead to action. made.

If we suspect that the security of your account or any related accounts has been compromised, If we have genuine reasons to believe that your account is are null and void.

being exploited to manipulate the website or if it is discovered that you're

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taking unfair advantage of the system, exploiting its rules, made a deposit within the last 7 days.

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or engaging in play that doesn't meet fair standards. If you know or have suspicions that your account has been exploited for illegal or fraudulent purposes (including, but not limited to, the following): When our payment processor or external monitoring services flag instances of fraudulent activity occurring in relation to any other entity (this could involve various online gaming platforms). If you submit incorrect details during registration. If you provide deceptive or falsified information during verification. If we express concern regarding the volume of transactions occurring on your account. If we suspect that your account has been communications be in writing.

The registered name on your account does not correspond with the name associated with the payment method used for transactions. If you live in, or access the website from a location that is

prohibited, If we discover that you have engaged in such activities on another platform, If you have given someone else access to your account (intentionally or accidentally), and conditions.

We will make every effort to finalize any investigations and address the issues surrounding the suspension as quickly as possible while adhering to our legal or regulatory responsibilities.

However, until our investigations are concluded, we reserve the right to prolong the account suspension or if needed, decide to terminate the account at our discretion, nullify any winnings, and forfeit any remaining funds. We will also not be responsible for

reimbursing any past deposits that have been made. Each of these investigations is handled individually. If you've participated in illegal activities, we are under no obligation to return any funds that may be present in your account. Furthermore, we will report relevant information to appropriate authorities, regulatory bodies, other online service providers, banks, electronic payment systems, or any financial institution regarding your identity and any suspected illegal, fraudulent or improper conduct. You will not be permitted to create any future accounts.

In addition to the above circumstances, there may be further occasions which necessitate the suspension of your account. We once again reserve the right to shut down the account, invalidate winnings, and confiscate any have any right to enforce it.

remaining funds. These inquiries are also approached on an individual basis. Such instances might include manipulating your gameplay or engaging in any form of deceitful conduct concerning: (i) a promotional bonus presented on our websites (this could involve creating several similar accounts to repeatedly claim a welcome bonus, depositing only during promotional periods, or opening multiple accounts across our network), (ii) utilizing our free game promotions (for instance, by only participating in free games repeatedly), or (iii) noticeable trends of depositing/cashing out/redepositing permitted by law.

solely aimed at acquiring bonuses linked to deposits. (iv) exploiting any gaps you have found in the bonus conversion procedures resulting in converting bonus funds to actual cash before meeting the wagering conditions specified in these terms, (v) if you are caught cheating or if we conclude

The filtering tools listed below can help parents prevent their children from accessing websites or content that they find inappropriate or harmful. In cases of cheating, illegal actions, or questionable behavior, we may need to suspend your account. This might lead to your funds being temporarily inaccessible for usage or withdrawals. This situation

may occur under the following circumstances: If we encounter any chargebacks. Please note that upon receiving a chargeback notification, we will place your terminating access to the Website.

account on hold while we conduct an investigation, which may result in a permanent suspension of your account. We also may pursue legal action to recover funds related to the chargeback and seek compensation for any costs incurred. and us.

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If it turns out that you are in breach of these terms and conditions, and winnings have been accrued by a third party, we may act if we suspect that the security of your account or those of others has been compromised. If we have evidence suggesting that your account is manipulating the Website or if you are discovered to be abusing the rules, exploiting the system, or playing in a manner deemed unfair. If you know or have any reason to believe that your account has been utilized for illegal or fraudulent activities (including, but not limited to, unauthorized actions), should our payment processor or third-party monitoring services flag any fraudulent occurrences associated with other entities (not restricted to gambling). If the information provided during registration is inaccurate. If the verification documents you submit are fabricated or misleading. device.

Last updated: 03/08/2024